Privacy Policy

Effective Date: 06/10/2025
Business Name: Art of Horsemanship
Website: horseridingtauranga.com
Contact: roxannemilson@horseridingtauranga.com | 02108488205 | 26 Victory Street, Welcome Bay, Tauranga, 3112

1. Overview

We respect your privacy and are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, purchase our products and services, or interact with us.

By using our website, purchasing from us, or engaging in our services, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Contact information – such as your name, email address, phone number, and postal address.
Billing and payment information – such as payment details (processed securely via third-party payment providers; we do not store credit card numbers).
Booking details – information related to your horsemanship lesson bookings, including dates, preferences, and relevant notes.
Account information – if you create an account with us.
Digital purchase information – including the products you buy and download history.
Marketing preferences – such as your communication preferences or newsletter sign-ups.
Website usage information – collected through cookies and analytics tools (e.g. IP address, browser type, pages visited, time on site).

3. How We Collect Your Information

We collect personal information in the following ways:

When you make a booking, register for a lesson, or purchase products from us.
When you sign up to our email newsletter or marketing communications.
When you contact us by email, phone, in person, or through social media.
Through our website, including via cookies and analytics tools.
Occasionally, through third-party platforms (e.g. payment gateways, booking systems, or social media ads).

4. How We Use Your Information

We use your personal information to:

Provide and deliver our products and services (e.g. lessons, digital items, merchandise).
Process payments and manage your orders or bookings.
Communicate with you about your purchases, lessons, or enquiries.
Send you updates, marketing materials, and special offers (only if you’ve opted in).
Improve our website, services, and customer experience.
Comply with legal obligations and resolve disputes if required.

5. Disclosure of Your Information

We may share your personal information with:

Service providers who help us operate our business (e.g. payment processors, booking systems, IT support, marketing platforms, delivery services).
Regulatory or legal authorities if required by law.
Successors or business partners in the event of a business restructure, merger, or sale.

We will never sell or rent your personal information to third parties.

6. Storage and Security

Your personal information is stored securely on password-protected systems and trusted third-party platforms. We take reasonable steps to protect your information from unauthorised access, loss, misuse, or disclosure.

If a privacy breach occurs that poses a risk of serious harm, we will notify you and the Office of the Privacy Commissioner as required by law.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. You can disable cookies in your browser settings, but this may affect website functionality.

We may use third-party analytics services (such as Google Analytics) to collect non-identifying information about how visitors use our site.

8. Access and Correction of Personal Information

You have the right to request access to any personal information we hold about you and to ask us to correct it if it’s inaccurate.

To make a request, please contact us at [email address]. We may need to verify your identity before fulfilling your request.

9. Email Marketing and Opt-Out

If you subscribe to our mailing list, we may send you news, promotions, or updates. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

10. Retention of Information

We retain your personal information only for as long as it’s needed for the purposes described in this Privacy Policy, or as required by law. When no longer required, your information will be securely deleted or anonymised.

11. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The latest version will always be available on our website, with the “Effective Date” updated accordingly.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your information, please contact us at:

Art of Horsemanship
Email: roxannemilson@horseridingtauranga.com
Phone: 02108488205
Address: 26 Victory Street, Welcome Bay, Tauranga, 3112
Website: www.horseridingtauranga.com